Privacy Policy
We are committed to protecting your privacy and handling your data with transparency.
1. Information We Collect
We collect information you provide directly to us, as well as information collected automatically when you use our services.
Personal Information
Name, email address, phone number, and shipping address
Payment information (processed securely through our payment providers)
Account preferences and order history
Communications you send to us
Automatically Collected Information
Device information (browser type, operating system, device type)
IP address and approximate location
Pages visited, time spent, and navigation patterns
Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
Process and fulfil your orders
Communicate with you about your orders, account, and our services
Personalise your shopping experience and recommend products
Improve our platform, products, and services
Detect and prevent fraud and abuse
Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information with:
Service providers who assist with order fulfilment, payment processing, and delivery
Partner brands when you purchase their products (limited to order fulfilment data)
Legal authorities when required by law or to protect our rights
4. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie preferences through your browser settings.
Essential cookies: Required for the platform to function (cart, authentication)
Analytics cookies: Help us understand how visitors interact with our platform
Marketing cookies: Used to deliver relevant advertisements
5. Data Security
We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Request a copy of your data in a portable format
To exercise any of these rights, please contact us through our contact page.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymise it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending you a direct communication. The date at the top of this page indicates when the policy was last revised.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please reach out through our contact page.